Managing Quality

The Mens Wearhouse (TMW) is a company that takes pride in the service and the quality of the merchandise they offer. Although they are achieving their goals and are headed towards their intended path, Mens Wearhouse is always looking for improvements that can be made. TMW believes that they should continuously strive to improve quality by meeting customer needs and reducing variability in all processes by introducing new products when needed.

TMW takes full use of the four dimensions of quality in which first, before there is any production, specifications must be set for the product (Quality of Design). Then they produce the product that meets the required specifications set forth in the design stage (Quality of Conformance). For example, Mens Wearhouse produces a suit that is aimed for the inexpensive shoppers. The customers get a great suit for that price range; these are the specifications. After these two steps, Mens Wearhouse continues its promise of quality by Guaranteeing that it is available, reliable, and maintainable. An example of maintainability is the MW's guarantee on alteration. Once they have done a specific alteration on a product, they will re-alter that same alteration again, for free. Another example would be if the hem of a pair of slacks became undone; they would fix it right away. And finally they have their customer service, which ensures that any problems will be taken care of effectively and immediately.